Dot The World Travel: Terms and Conditions

By booking travel through Dot The World Travel, you agree to the following terms and conditions. Please read them carefully.

1. Understanding Your Contract with Us and Your Third-Party Service Provider

When you book travel through Dot The World Travel, you enter into two agreements:

• This agreement: Between you and Dot The World Travel, contained in these booking terms.

• Third-Party Service Provider Agreement: An agreement you conclude with the provider of your travel service (such as airlines, hotels, car rental companies, tour operators, etc.). These third-party service providers all have their own terms and conditions applicable to your travel.

When you accept these booking terms, you also accept and agree to be bound by the third-party service provider agreement(s). If there's any inconsistency between these booking terms and the third-party service provider agreement, the third-party service provider agreement will prevail. Your third-party service provider will be identified on your quote or travel documents, and their terms will be available on their websites or can be obtained by contacting them or us.

By booking travel with us or by signing or electronically accepting these booking terms, you are deemed to have read, understood, and agreed to be bound by these booking terms as well as the applicable third-party service provider agreement(s).

We rely on the authority of the person making the booking to act on behalf of any other traveler forming part of the booking. That person confirms they are authorized to do so and that they bind all such travelers to these booking terms and the third-party service provider agreement(s).

2. We Act as Agent Only

Dot The World Travel provides travel and travel-related services to third-party service providers. When you make a booking with us, you acknowledge and agree that we act only as an agent for the third-party service provider, which is solely responsible for providing you with the travel or service you have booked.

By offering bookings for travel to a particular destination, Dot The World Travel, our directors, employees, or agents do not represent or warrant that travel to such destination is advisable or without risk. You agree that we will not be liable in any way for any damage, loss, death, or injury that may result from your travel to such destinations. We (including our directors, employees, and agents) will also not be liable for any loss, costs, damage, injury, illness, harm, or death which you may suffer or incur as a result of any act or omission on the part of, or the failure of, the third-party service provider to fulfill its obligations to you, whether in relation to travel services, travel arrangements, accommodation, or in any other manner.

In the event of a third-party service provider being unable to provide you with the product or service you have booked due to that third-party service provider becoming insolvent or being placed under external administration, we have no obligation to reimburse you for the cost of your booking, or for any loss or damage you may otherwise suffer as a result of any such insolvency or external administration, subject to your refund and remedy rights under the South African Consumer Law.

3. Prices & Payment

All prices for bookings advertised by Dot The World Travel are subject to availability and can be withdrawn or varied without notice. Advertised prices may be limited to travel within specified dates. We will confirm the correct price with you at the time of payment. Prices are subject to change until payment has been secured in full from you or when confirmation of acceptance of the quotation has been received by you or by an authorized representative of corporate clients.

We may correct any pricing errors on our websites at any time. If a booking price contains an inadvertent and obvious error, we are not bound by it and will be entitled to correct the error in the displayed price. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. We are under no obligation to honor a misquote and may correct the pricing prior to payment being taken.

All prices are quoted in South African Rand (ZAR). We cannot be held liable for any increase to the quoted price in the time it takes for payment of the booking to reflect in our account or for corporate clients to confirm their booking.

If your booking is subject to a foreign exchange rate, the exchange rate on the day of the quotation provided to you will apply. Should the exchange rate have increased by the time that payment of your booking reflects in our account, such increase will be for your account and payable in addition to the total price quoted. All quotations are subject to availability from third-party service providers. Should the product range you sought no longer be available, another product can be quoted for you at an updated price.

To confirm your travel arrangements, you may be required to pay a deposit per person. Deposits may be non-refundable and non-transferable. We will advise you of the amount of the deposit and the date for final payment at the time of your booking. Payment by deposit does not secure a price and is subject to the exchange rate of the booking. A price is secured once payment has been made in full by you or, in the case of corporate clients, they have confirmed their booking. We will not proceed with any booking until payment reflects in our account.

Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. For online bookings, full payment is required at the time of purchase.

Methods of payment we accept and service fees we charge:

• Cash, Credit and/or Debit Cards in store: You may in certain circumstances be able to make card payments directly on the third-party service provider’s website or secure link. Where you do so, proof of payment must immediately be sent to us. We do not however guarantee the third-party service provider’s compliance with laws and regulations relating to payments made directly to them, and such payments may incur additional costs. Should the travel, service, or product no longer be available, all monies paid to the third-party service provider will be refunded by the third-party service provider to you. When you pay by credit card, we act as the merchant. However, as we act solely as agent for the third-party service provider, we are required to transfer the funds received directly to the third-party service provider. We will liaise directly with the third-party service provider in relation to any disputes regarding credit card payments.

• Secure online payment by credit card – “Electronic Customer Acceptance.”

• Service Fee: We charge a service fee which covers the costs we incur in booking and servicing your travel arrangements. Please be advised that service fees and products are non-refundable in case of a cancellation or amendments to your booking. Service fees vary and are dependent on the number of passengers in a booking, the service provider or the destination and the service being provided. Service fees will also be charged for bookings made online as well as any cancellation of bookings made online.

We will communicate with you on your chosen email address and will send you an invoice on a once-off basis in relation to a booking made. You should be vigilant when using email and should maintain the appropriate level of cyber security in order to prevent fraud or the interception of emails. Should anything occur in relation to your booking which may appear suspicious or should you receive more than 1 (one) invoice, you should contact us immediately prior to making payment in order to verify payment details. We will not be liable for any payment or damages suffered by you arising from a cyber security breach, and you will remain liable to make payment of any amounts due to us for your booking.

4. Frequent Flyer

The onus is on you when booking your travel to advise your consultant of any frequent flyer membership details relevant to your booking. This information should also be completed on all traveler profile forms.

In the event of an online booking, you should insert frequent flyer membership details in the space provided for inclusion in the booking.

We cannot guarantee that the relevant third-party service provider will credit you with points for any booking, and you should query your points balance and accrual with your third-party service provider directly.

We cannot confirm upgrade requests or guarantee an upgrade whereby a certain booking class is confirmed with the view of upgrading the ticket. Upgradable fare types are always subject to availability.

5. Travel Documents

Travel documents include airline tickets, hotel vouchers, tour vouchers, or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a third-party service provider. Travel documents may be subject to certain conditions and restrictions, including being non-refundable, non-date-changeable, and subject to cancellation and amendment fees. All airline tickets must be issued in the name of the passport/identity holder.

It is your responsibility to ensure that your names (as per identity documentation and/or passports), identity and/or passport numbers, travel dates, times, departure, destination, and routings as reflected on your travel documents, are correct. An incorrect name on a booking may result in an inability to travel on that booking and the booking being canceled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates, or timings. Your travel documents, inclusive of itineraries and vouchers, will be electronically shared with you prior to travel. It is important that you observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). If for any reason you do not receive your travel documentation, please let us know so that we can supply this to you well in advance of your departure.

6. Confirming Travel & Schedule Changes

You should confirm scheduled travel times at least 24 (twenty-four) hours prior to departure by: (i) Completing an online check-in. (ii) Downloading the applicable division’s mobile app and ensuring that push notifications are activated. (iii) Confirming scheduled travel times with your travel expert, account manager, or with the third-party service provider directly.

7. Cancellation or Changes

Dot The World Travel must be notified of all cancellations or changes in writing prior to departure. Certain bookings may be non-refundable, and you will be liable for cancellation penalties or date change penalties should you wish to change or cancel your booking, in accordance with the third-party service provider’s cancellation policy and/or fare rules. We will only be able to provide you with the remedy provided by the third-party service provider (if any).

We do not accept any liability or costs incurred that may result from any cancellations and/or changes which you require to your booking. Refunds, if applicable, will only be made to the person named on the booking payment receipt, unless otherwise agreed upon in writing by all travelers listed on a booking. All refunds will be made in the same manner in which the payment was made (i.e., payment via credit card, refund onto the same credit card etc.). If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer; however, that will have to be arranged by you directly with the insurer.

Travel bookings are non-transferable and name changes are not permitted. You will forfeit the fare if you do not fly or do not notify the airline or your travel expert of your intention not to travel prior to your scheduled departure. Tickets must be traveled on in the sequence they are booked; if not, the ticket will be forfeited.

8. Refunds

All refunds are subject to the cancellation policy of the relevant third-party service provider. We will not provide a refund to you until we receive the funds from the third-party service provider. In the event that the third-party service provider is able to provide a refund, you will be required to complete and submit a refund consent form, provided by us. All refunds will be made in the same manner in which the payment was made (i.e., payment via credit card, refund onto the same credit card etc.).

Dot The World Travel may charge a reasonable service fee for any cancellations and/or refunds processed, except in instances where the cancellation and/or refund is in lieu of death, hospitalization, and illness as per the Consumer Protection Act. We will endeavor to process all refunds within a reasonable timeframe. As regards airline ticket refunds, please note that such tickets may take a minimum of 12 (twelve) weeks to be processed due to upgrades, downgrades, schedule changes, reissued tickets, and expired tickets. All refunds must be processed within the ticket’s validity; thereafter, the ticket will be deemed as non-refundable.

Any refund amounts received from a refund application will be retained by us for a period of 36 (thirty-six) months, subject to the following: (i) We will make every reasonable effort to contact you and to advise of the refund amount received. (ii) Should all attempts to reach you be unsuccessful within the 36 (thirty-six) month period of the refund amount being received, the refund amount will be forfeited by you.

As a service to corporate clients, all unused tickets will be tracked and submitted for refunds. The full amount less an administration fee will be refunded to corporate clients.

9. Impossibility of Performance

In certain circumstances beyond the reasonable control of any of the parties, it may be necessary to cancel your travel due to an event which makes it impossible. This includes, but is not limited to: strikes, terrorism, war, invasion, act of foreign enemy, hostilities or warlike operations (whether war be declared or not), civil war, mutiny, rebellion, revolution, insurrection, military or usurped power, pandemic or epidemic outbreak, confiscation or destruction or requisition by order of any government or any public authority or any other act of state, including prevention or denial of trade, sanctions or closure of borders, denial of the use or unavailability of any railway, port, airport, shipping service or other means of public transport, and any similar event beyond the reasonable control of the parties.

If any party is prevented from or delayed in performing any of its obligations by circumstances beyond its control as set out above, then it must notify the other parties in writing of the nature and expected duration of such circumstances and of the obligation, performance of which is delayed or prevented. The party subject to the event rendering performance impossible will be excused from performance or punctual performance, as the case may be, of its obligations, for so long as the circumstances or prevention or delay may continue.

10. Travel Insurance

We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. It is your responsibility to ensure that you have valid travel insurance that covers and is appropriate for your needs. We will not be responsible or liable if you fail to take adequate insurance cover at all. For assistance in obtaining travel insurance, please speak to a travel expert at Dot The World Travel who can facilitate the issuing of your travel insurance through our partners.

11. Passports, Visas and Health

A valid passport is required for all passengers, including infants, when traveling internationally. Passports must be valid for at least six months after the date of intended return and must have a minimum of two blank pages. It is your responsibility to ensure compliance with the immigration law of all countries visited on your itinerary.

It is your responsibility to ensure that you have all the required supporting documentation or visas if you are a South African permanent resident or if you have become a citizen of a country by naturalization.

Identification is required for all passengers traveling domestically, including infants. A South African identity document, Smart ID card, or driver’s license is required for check-in. Infants and minors are required to produce a birth certificate or equivalent document at the time of check-in. Most airlines require that the traveler presents the card utilized to make payment for the reservation upon check-in at the airport.

Visas are required for South African passport holders to travel to most destinations. More than one visa may be required, and it is important to check that you hold the required visas for your travel, not only for the final destination, but also for all transits, stopovers, port entries, border crossings, and ocean border crossings. You hereby acknowledge and agree that we will not be liable for any claims or costs for which you are liable, associated with entry being denied into a country, visa requirements that change without forewarning, travel bans, travel restrictions, or denial into a country as a result of incorrect visas, insufficient supporting documentation, internal security matters, customs, or home affairs related matters. We further cannot be held liable for any claims related to working visas, student visas, or residency permits.

We source visa information from IATA Timatic and cannot be held responsible for any incorrect visa information obtained from this third-party tool.

The processing time for visa applications varies and may take between a minimum of 5 Business Days and up to 6 Months. Delays in the processing of visas may occur for motivated circumstances, delays in supporting documentation being submitted, or during peak season periods. In some cases, a visa may only be released by the embassy or processing center 24 hours prior to departure or on the day of departure. It is highly recommended that you allow sufficient time for your visa application to be processed.

It is your responsibility to check health requirements and recommended precautions relevant to your travel, including but not limited to ensuring that all necessary vaccination documentation is presented. We recommend that you consult your local doctor, travel medical service, or specialist vaccination clinic before commencing travel. Most vaccinations need to be administered prior to travel to be considered effective.

12. Travelling with Children

The Department of Home Affairs has issued requirements in respect of all South African children under the age of 18 (eighteen) years old who travel internationally in and out of South Africa. The ages of children and infants traveling must relate to the dates of travel. There are additional requirements if the child is traveling with only one parent, with neither biological parent, or unaccompanied. Failure to provide this information on check-in will result in passengers being denied boarding. Please refer to the Department of Home Affairs website for information on minors traveling internationally: http://www.dha.gov.za/

13. Car Rental

The person listed as the driver of the vehicle must present a South African driver’s license (and an international driver’s license when renting a car overseas) upon collection of a domestic car rental and must also have a valid credit card to present at the time of collection. The driver of the vehicle must have a valid credit card when collecting the car rental.

Corporate clients confirm and agree that they are liable for any damage, traffic fines, accidents, toll fees, and/ or other costs incurred during the rental period. Dot The World Travel will not be liable to recover such costs from the driver of the vehicle but from the corporate client directly.

14. Special Requirements

You should liaise with your travel expert regarding any special requirements for travel including but not limited to: seating, meals, bassinets, room location, or any other special requests. Special requirements and requests are not guaranteed by us and must be confirmed by the third-party service provider. We may submit special requests on your behalf; however, we are not responsible for confirming and/or guaranteeing these requests.

Your preferred choice of airplane seating may be requested prior to your departure; however, the airline and/or third-party service provider reserves the right to amend your seating plan up until the time of departure. You may have to pay for priority seating prior to departure.

Your travel itinerary will indicate the luggage allowances for your trip. Some airlines or low-cost carriers include a zero luggage allowance and may charge a fee per bag. Please ensure you familiarize yourself with the luggage allowance requirements for your entire trip.

15. Single Discretionary Allowance

In accordance with the South African Exchange Control Regulations, you confirm that you are aware that the single discretionary allowance limit is R 1,000,000.00 for adults and a travel allowance limit of R 200,000.00 for children under the age of 18 (eighteen) years old, per calendar year, and that the booking you make with us will not exceed your single discretionary allowance.

16. Tax

You will be liable for any additional taxes levied by the relevant country or city visited, including amongst others local city tax or departure tax. However, some countries may charge additional departure, hotel, or other taxes that must be paid locally. We suggest that you retain sufficient local currency to meet these charges. It is your responsibility to declare any personal items with the South African Revenue Services prior to departure.

17. Social Media

You agree that your use of our social media pages which include but are not limited to Facebook pages, Instagram, Twitter, Tik Tok, Telegram accounts, will not be defamatory, unlawful, obscene, offensive, hateful, abusive, inflammatory, threatening, invasive of anyone’s privacy, or otherwise contain objectionable comments and/or content. We do not tolerate any form of discrimination on grounds of race, sex, nationality, disability, religion or belief, sexual orientation, gender identity, being a transgender person, or age.

We reserve the right to remove any comment, thread or content without prior warning to you. We also reserve the right to bring legal proceedings against any individual for a breach of these rules or law generally, or take such other action as we reasonably deem appropriate.

18. Feedback

If you are dissatisfied with Dot The World Travel or your travel booking, you must submit your complaint to us through our dedicated customer experience team, within ninety-six hours of returning from your travel, in order for us to investigate the complaint efficiently and to ensure that we are provided with a fair opportunity to rectify the situation and mitigate any losses or damage. Any and all third-party claims must be made directly with the Third Party Service Provider of the travel product supplied. Stolen or lost luggage must be reported to the airline prior to leaving the airport.

We value your feedback.

19. Privacy Policy

Dot The World Travel is committed to protecting your personal information and will process your personal information in accordance with our Privacy Policy. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Policy.

In particular, we and our third-party service providers may disclose your personal information, and you hereby consent to such disclosure as required by the Protection of Personal Information Act No.4 of 2014, to third parties that are directly connected with facilitating your travel arrangements and bookings and the provision of travel service and products. For example, we may disclose your personal information to airlines, hotels, car rental companies, and other service providers in facilitating your travel arrangements. Furthermore, you agree that we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service providers with whom you seek to make a booking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the Republic of South Africa. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.

Where we disclose your personal information to a third-party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the Republic of South Africa. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be as advanced as those existing in the Republic of South Africa). Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. We encourage you to review the privacy policies of any third-party service provider whose services we arrange on your behalf. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know.

We at all times retain the right to monitor, retain, and disclose any information as necessary to satisfy any applicable law, regulation, legal process, or governmental request. We may disclose aggregated information on an anonymous basis and without disclosing any of your personal information, about users and use statistics relating to the site and aggregated information about our sales and trading patterns to others.

20. General

In the event that Dot The World Travel has to engage attorneys to enforce any of our rights under the booking terms or otherwise, you will be liable for our legal fees on an attorney and own client scale.

The law of South Africa will apply to any dispute between the parties arising from these booking terms. The parties agree, consent, and submit to the jurisdiction of the High Court of South Africa, Gauteng Local Division, Johannesburg or any successor thereof, having jurisdiction to adjudicate and determine any suit, action or proceeding which may arise in respect of these booking terms, however nothing contained in these booking terms will prevent us from approaching any other High Court of South Africa having jurisdiction for relief, as may be determined by us in our discretion, from time to time.

These booking terms constitute the sole record of the agreement between the parties with regard to the subject matter hereof. No party shall be bound by any express or implied term, representation, warranty, promise, or the like not recorded herein.

No amendment, cancellation, or waiver of any term or right referred to in these booking terms shall be valid or binding unless reduced to writing and signed by both you and a duly authorized representative of Dot The World Travel.

No relaxation or indulgence which Dot The World Travel may grant you shall constitute a waiver of our rights and shall not preclude us from exercising any rights which may have arisen in the past or which might arise in future.

All intellectual property owned by Dot The World Travel shall remain our sole and exclusive property.

The parties choose their address in the address clause of the Booking Form as its legal address for the purposes of giving any notice, the payment of any sum, the serving of any process and for any other purpose arising from these booking terms.

Any notice shall be given in writing and delivered to the legal address of the party concerned. Written notice given in a correctly addressed envelope, delivered by hand to the chosen address of the Party during ordinary business hours shall be deemed to have been received on the day of delivery. Notice may be given by electronic means if delivered to the e-mail address specified by either party. Such electronic notice shall be deemed to have been given on the day following the electronic delivery of such notice. Either party may notify the other Party in writing of any changes to its chosen address.

If any provision of these booking terms is held to be unlawful or unenforceable, such provision shall be deemed separate and divisible from and shall in no way affect or impair the validity or enforceability of, the remaining provisions.

21. Acceptance

You accept these booking terms by responding to the email, and you acknowledge that you are 18 (eighteen) years of age or older and that you understand and have the legal capacity to agree to the booking terms. Your decision to make travel arrangements through Dot The World Travel is voluntary and is not made under duress.